Join CRiskCo
We're a fast-growing fintech company transforming how financial institutions assess and manage SME credit risk. Join our team and build the future of risk intelligence for Mexico and LATAM.
CRiskCo uses AI-driven analytics and SAT data to create powerful, real-time insights for banks, SOFOMs, and financial platforms across Mexico and LATAM. Our platform processes millions of transactions monthly, serving leading enterprise clients. We're expanding our Mexico City team to support our clients and scale our operations using AI and automation.
Technical Support & AI Operations Specialist
We're looking for a Technical Support & AI Operations Specialist — a hands-on problem solver who thrives at the intersection of technology, data, and customer success. You'll be responsible for providing first-tier technical support to our clients, ensuring fast and efficient handling of requests, and helping us build smarter internal processes with AI-powered tools.
What You'll Do
Monitor and manage the support queue — respond to incoming client requests, track their status, and ensure timely resolutions.
Communicate with internal teams — provide updates to support and operations teams regarding client application status and performance.
Manage users and permissions — handle user accounts, authentication, and client-level access controls.
Develop AI-based automations — use Vibe Coding and other no-code/AI tools to build small-scale applications that enhance team productivity.
Document processes and learnings — maintain clear documentation of solutions, automations, and client configurations.
Who You Are
Hands-on experience with SQL and basic database work
Technical background — experience supporting APIs, software systems, or SaaS platforms
Curious and eager to learn, with a strong sense of independence and ownership
Genuine interest in AI, automation, and data-driven problem solving
Experience or familiarity with Vibe Coding, Make, n8n, Bubble, or other no-code tools is highly valuable
Enjoy improving workflows, experimenting with AI tools, and building solutions that make teams more efficient
BSc in Computer Science, Engineering, or equivalent degree
Ability to communicate and work in English is a must
Why Join CRiskCo
Be part of a leading fintech innovator transforming SME credit intelligence across LATAM
Work closely with global AI and data experts based in Tel Aviv and Mexico City
Opportunity to build real automations and AI tools from day one
A collaborative, learning-driven environment where creativity and curiosity are encouraged
Ready to Apply?
Send your CV or LinkedIn profile and a short note on why you're interested in this role.
Apply Nowapply@criskco.com — Subject: "Technical Support & AI Operations Specialist – Mexico"